Member Information

Membership A-Z

100% Attendance Rewards

An initiative introduced in 2017 to reward Members who have attended all home games during the season.

Full season Members have the chance to win your very own personalised, player signed, match-worn jersey, and form a Guard of Honour as our players leave the field at our final home game of the season!

About the Parramatta Eels

To find out more about the Parramatta Eels, including all staff listings, please visit the About page.

Alcohol-free seating

Alcohol-free seating areas are available at all Eels home games in the General Admission seating area.

The Alcohol-Free Seating area at Bankwest Stadium is Bay 102.

Anti-social behaviour

Don’t let your team down. Our players respect their opponents and you should too. Report any anti-social behaviour to Bankwest Stadium security located around the precinct.

Autograph

Getting the autographs of your favourite Eels players is now easier than ever! We recommend attending all Member & fan events, this includes:

  • Members Lounge 47 functions that occur at all Bankwest Stadium home games
  • Members-only open training sessions
  • BGA Festival
  • Plus much more!

Away bay

The Away Supporters bay location at Bankwest Stadium is Bay 108.

Bags/backpacks

To view a list of restricted items and the conditions of entry at each venue, please visit the Bankwest Stadium website.

Bankwest stadium

Want to find out more about Bankwest Stadium? Visit the website

Banners and signs

Oversized banners and flags which are deemed to obstruct other patrons views are not permitted at Bankwest Stadium. Specific conditions apply for flagpoles, flags, and banners. More details can be found on the Bankwest Stadium website.

Bars

There are a number of beverage outlets available at Bankwest Stadium. Learn about the following bar locations at the Bankwest Stadium website.

BGA loyalty rewards

A new initiative introduced in 2017 that recognises and rewards Members by showing their loyalty through their consecutive years of Membership.

In 2020, Members will be rewarded in a number of ways including events, experiences and exclusive loyalty merchandise items.

Blue and Gold Army

The name of the Club’s strong and devoted Member base to which the Parramatta Eels are supported by.

Bottles/cans/outside beverages

Alcoholic beverages, glass bottles, cans or breakable containers are not allowed to be brought into Bankwest Stadium.

Broadcast information

Games are broadcast on Channel Nine and Fox Sports. Television guides can be found below.

Bronze membership

Located in the Northern and Southern Stand, Bronze Members will enjoy an amazing outlook across the field through our most affordable reserved seat option. Bronze Members have the opportunity to choose from lower or upper level seating at Bankwest Stadium.

Calendar of events

To view upcoming Parramatta Eels events and to book your ticket, please visit the website.

Captains club membership

The Captains Club is a premium Membership option which entitles Members to add benefits to their 2019 package. Captains Club Members will receive additional exclusive Membership pack items, access to exclusive Member events and experiences.

For more information, please visit the membership website.

Charity partners

For any information regarding charities involved with the Parramatta Eels please visit the website.

Club song

To listen to the team sing the Eels club song and for lyrics, visit the website.

Companion card

The NRL is a National Affiliate of the Companion Card program and we agree to provide an admission ticket or equivalent membership for the cardholder’s companion at no charge.

Community requests

To keep up-to-date with all Parramatta Eels community news visit the website.

For any community queries or requests please email eels.community@parraeels.com.au.

Do allow 6-8 weeks for a response from our Community Team due to inundated requests.

Concession membership

All Concession Members must hold an Australian Government Concession card & provide the Parramatta Eels Membership Department with the Concession number. Failure to provide this number will result in the Concession Membership changing to an Adult Membership for the upcoming season.

Not sure if you are eligible for Concession Membership? Please call our Membership Department on 1300 258 346.

Contact us

Contact details for any Parramatta Eels Staff and/or Services can be found on the website.

Your best point of contact for the Membership Team is 1300 258 346 or membership@parraeels.com.au.

One of our friendly staff members will help you with any enquiry that you might have.

Disabled services

If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating, please call Ticketek on 13 28 49 to secure suitable tickets at Bankwest Stadium.

For membership seating with special requirements, please contact The Membership Team on 1300 258 346.

For more information on disabled services at Bankwest Stadium, please visit the website.

Donations

If you would like to request Parramatta Eels merchandise for charity purposes, please visit the website to place your request.

Drop off zone

Please visit the website to learn more about drop off zones at Bankwest Stadium.

Eel 4 Life

Our Eel 4 Life is our automatic rollover payment plan for Members.

Through our Eel4Life payment plan, the stress of renewing your Membership every year is gone!

When you renew as a Member in 2020 you can either spread the cost of your Membership out across the year with 10 monthly instalments or with one annual payment.

Before your Membership rolls over each year, we will give you minimum two weeks’ notice as well as the opportunity to make any changes to your package.

Automatic Renewal for your Membership in 2020 will occur on 17th October 2019.

For more information on our Eel 4 Life payment plan options, please visit the website.

Emergency Evacuation

Should an emergency evacuation be required at Bankwest Stadium, please remain calm; listen to ground announcements and follow the directions of venue ushers.

Entry guidelines

o view the entry guidelines for Bankwest Stadium, please visit the Bankwest Stadium website.

Family Membership

Family Memberships are the most cost effective way for your family to become a Member of the Blue & Gold Army!

Family Memberships consist of a maximum of 2 adults & 2 juniors & can be purchased through full-season, partial season & non-ticketed Memberships.

Importantly, if details are not provided for the junior Members in the Family Membership, this will result in the junior Member automatically changing to a concession Membership. This will change the package & price of the Membership.

Need to provide details of all Members in your family? Please call the Membership Department on 1300 258 346.

Finals

Parramatta Eels Members receive priority access to purchase NRL Finals tickets through one of the many benefits Members are entitled to. Further information will be sent to Members in August 2019.

First aid

If you require medical assistance at a game, please visit a venue usher and they will direct you to the closest first aid room.

Fixtures

The Parramatta Eels 2020 Fixture Listing is coming soon.

Food

Food outlets are available throughout Bankwest Stadium. For more information about the food and beverage outlets at Bankwest Stadium, please visit the website.

Free integrated public transport

Parramatta Eels offer a free integrated transport system including rail and buses for home games at Bankwest Stadium.

This gives Eels Members and ticket holders free transport by rail on the Sydney Metropolitan Line from as far as the Hunter and Southern Highlands as well as free travel on Sydney Metro buses.

General Admission Membership

Located in the upper level of the Northern Stand, General Admission Membership is the most affordable seating option at Bankwest Stadium. Our family-friendly General Admission Membership offers an exclusive "Kids Go Free" deal with any full paying General Admission Adult Membership.

Gold membership

Located in the Eastern Stand, Gold Membership gives Members access to some of the best seats in the house. Gold Membership allows Members to feel the action in the lower level or take advantage of the steepest stand in Australia on the halfway line in the upper level.

Group tickets

For group ticket enquiries, please visit the website.

Interstate members

The Parramatta Eels have a number of Interstate Membership packages for selected Eels away Games in 2020.

In 2020, Members will receive exclusive items with their Interstate package as well as Member discounts & benefits!

Leagues club

The Parramatta Leagues Club is located at 1 Eels Place and is the Home of the Eels.

The Club will often host post-game interviews and functions with past and current players.

To view a full list of League’s Club special events, visit the website.

Lost property

Please contact the venue directly for any lost property enquiries and visit the Bankwest Stadium website for more information.

Lost tickets

If you forget to bring your Membership card to the game, visit the Membership Patron Services Window at Gate B to arrange a temporary ticket, $5 per ticket (fees apply). If your card has been lost or stolen, please contact the Membership Team on 1300 258 346.

A Membership card replacement fee of $10 applies for any Membership cards that are lost or stolen. Please contact the Membership Team on 1300 258 346 to reorder.

For tickets that have been purchased via Ticketek, please contact them on 13 28 49 or visit the box office on game day.

Member Council

The Parramatta Eels Member Council consists of a group of select Members who meet regularly to discuss all thing Eels. Importantly, our Member Council voices the opinion and share ideas of all Members and present this to Eels Staff Members.

The Member Council is a brilliant way for the Club to stay in contact with the Members and fans with many of the club's new initiatives coming off the back of Member Council suggestions.

Member of the month

Know an Eels Member that bleeds Blue & Gold?

If yes, let us know! The Eels Member of the Month receives a signed jersey and gets placed into our Member Hall of Fame, which features on the Membership website.

The Eels are proud to announce our Member of the Month for June, Ada Capper! On behalf of the Parramatta Eels we would like to thank Ada for representing our Club as a Member.

You can nominate an Eels Member via the website.

Membership team

The Membership Team will be contactable Monday – Friday from 9am to 5pm on 1300 258 346 or membership@parraeels.com.au.

The Membership Team are here to make sure all fans enjoy every minute of the 2020 season.

The Membership Team are also available on game day at the following locations – Membership Marquee at Gate B OR Eels Member Services Outlet at Aisle 228.

The Membership Team will be available at the Gate B Patron Services Window until kick-off at each home game and until end of half time at the Member Services Outlet.

Merchandise

Visit our online shop, Parramatta Eels merchandise is also available at all home games. Members receive a 10% discount off all merchandise purchases online and in store. Simply login to the Eels shop website with your Membership username and password to access this offer.

Non-ticketed members

A Membership package available to Members who are not able to attend games but still want to be part of the Blue & Gold Army.

The best part is that Non-Ticketed Members still receive all Membership benefits & discounts and receive exclusive package items

Non-Ticketed Membership includes packages for adults, toddlers, babies & even pets!

For more information, please visit the website.

Northern Territory Members

A Membership package for our fans that want to attend our annual game in the Northern Territory. Membership includes a ticket to the NT game, exclusive package items plus discounts & benefits.

Northern Territory Members entitles you to Priority 2 seating access at Bankwest Stadium in 2019!

For more information, please visit the website.

Open training

The Parramatta Eels regularly hold open training sessions for any supporters who want to come and see the team up close. Check the homepage at http://www.parraeels.com.au/ or call reception on (02) 8843 0300 to confirm days and times.

Parking

For parking information regarding Bankwest Stadium, please visit the website.

Pass outs

Pass outs are available at Bankwest Stadium. Please ask a stadium staff member at an exit gate for assistance.

Platinum membership

With Reserved Seating located on the halfway line in the lower level of the Eastern Stand, Platinum Membership will put Members at the front and center of the thrill and excitement at Bankwest Stadium. Platinum Members receive an exclusive 2019 Member pack.

Player profiles

Get to know your Parramatta Eels. For profiles on all NRL players, visit the website.

Public transport

For up-to-date information on getting to the game, please visit the website.

Refund policy

For any refund attempts please contact the Membership Team (1300 258 346) as refunds will be subject to management's discretion.

The Parramatta Eels do not issue membership refunds after membership items have been received.

For full Membership Terms and Conditions please visit the website.

Rolling renewals

Prior to the new Membership season starting, Members will be notified in writing and given an appropriate window to opt out of the automatic renewal.

The Parramatta Eels reserve the right to automatically renew your membership, unless the club is contacted, by a member, and you are opted out of the Eel4Life program.

Please visit the website for Membership Terms and Conditions.

Seat warmer

No matter how much you love your Eels, sometimes you just can’t make it to a game. Rather than leaving your seat empty, you can now RETURN your seat and IF it should be sold you will receive credit, which will be put towards 2020 Membership.

To return your seat, please visit the website. You will need your member number and seat details. From the home page, select the game you would like to return your seat for and follow the prompts – it’s as easy as that!

Seat return is only available for reserved seat holders, and must be returned 48 hours prior to the game. Once a seat is returned, it is final and cannot be reversed. If you have any questions or require assistance, please contact the Membership Team on 1300 258 346.

Seat upgrade request form

Further information is available via the website. 

If you have any questions please contact the Membership Team on 1300 258 346.

Seat upgrades

General Admission Members can upgrade to a reserved seat on a game-by-game basis.

To upgrade, call 13 28 49 or visit any Ticketek outlet prior to Bankwest Stadium game days.

You’ll need your EEL-ID which can be found on your 2020 Membership card to complete the purchase. Please note, fees apply.

Seating map

To view seating plan of Bankwest Stadium, visit the website.

Silver membership

With reserved seating located in the upper and lower levels of the Eastern Stand, Silver Membership offers an incredible view of all the on-field action. The extra elevation of the upper levels is perfect for the football purist, whilst seating in the lower level will make Members feel as though they are in the game.

Social media

Follow the Parramatta Eels on social media to get the latest news, straight from Eels HQ.

Sparky's brigade

A Membership initiative to promote Junior League attendance to Parramatta Eels home games.

Strollers

At ANZ Stadium, cloak room facilities are available to store strollers beside Gates P and H at major events. Stroller cloaking areas are roped off; however, you should not leave any valuables in the stroller. Please see venue staff for more information on storing your stroller during the event.

Swarm - active bay

At ANZ Stadium, the Parramatta Eels Active supporter group, based in a General admission area, aisle 113.

The designated Swarm section for Bankwest Stadium is TBA.

A Bay set aside for fanatics of the Eels, who want to chant, sing and wave their banners & flags proudly!

Taxi

The two closest taxi drop off and pick up points are located at Marist Place near Victoria Road and Villers Street near Victoria Road. It is a short walk to Bankwest Stadium from each of these drop off points.

Please check transportnsw.info for any road closures and exclusion zones in place for individual events when arriving by Taxi.

Terms and conditions

Please visit the terms and conditions page.

Tickets

To purchase tickets to an Eels game, proceed to www.ticketek.com.au.

TIO Stadium

The Parramatta Eels home ground in the Northern Territory.

Located at 70 Abala Rd, Marrara Northern Territory, 0812.

Transport

For up-to-date information on getting to the game, please visit the website in the week leading up to the game.

Updating your details

To update your Member details, including your address & phone number, please visit the website.

Undercover seating

With the roof extending all the way out to the playing field, all seats at Bankwest Stadium are classified as 'undercover'. Please be advised, as the roof is not fully closed over the playing field, in the event of extreme weather patrons cannot be guaranteed protection from the elements.

Umbrellas

Umbrellas may be brought into Bankwest Stadium but should not be put up if they obstruct the view of others.

West Club House membership

West Club House is the Eels premium Membership package at Western Sydney Stadium. With seats located in the Western Stand, Members will receive access to premium food and beverage options and additional Membership items.

Please visit the website for more information.

Wet weather

NRL games go ahead, rain or shine! Don’t let wet weather dampen your spirits.

Wheelchair accessible seating

For membership seating with special requirements, please contact The Eels Membership Team on 1300 258 346. The NRL is a National Affiliate of the Companion Card program and we agree to provide an admission ticket or equivalent membership for the cardholder’s companion at no charge.