Parramatta Eels Membership Hardship Policy /

The Parramatta Eels has processes in place to ensure that members experiencing financial hardship are treated fairly.

Members are the lifeblood of our club and we believe that financial hardship entitles Members to special consideration and flexibility when it comes to financial commitments they have made to the club.

The Parramatta Eels are committed to work with you where possible to help you respond to financial difficulty, whether temporary or long-term. We are committed to helping members facing financial hardship maintain their relationship with our club and, where possible, their Membership entitlements.

This special consideration and flexibility will depend on your individual circumstances, and we provide this on a case-by-case basis.

What is hardship?

Hardship is essentially a circumstance where you are willing to meet your payment obligations, but your circumstances prevent you from doing so. Financial hardship can be short-term and temporary, but sometimes it can last much longer. Usually, it is the result of a change in income, employment, living arrangements, or an unexpected expense.

You might experience hardship because of factors like:

· unemployment/partial or full loss of employment;

· death in the family;

· acute/chronic illness of you or a family member;

· family breakdown/family violence; and

· unexpected major natural disaster eg: major flood, drought, fire etc.

We use this definition to make our assessment as to whether you are eligible, but we endeavour to apply it broadly to help Members in a variety of difficult circumstances.

Application process

If you are struggling financially or experiencing some form of hardship or unforeseen circumstances, we ask that you contact us to discuss your situation and see whether you are eligible for special consideration and flexibility.

Please contact us by completing the form below. Once we receive your request, we will be in touch to discuss it as quickly as we are able. We ask for your patience at we work through requests.

We may need to request some information from you to assess your eligibility, but we will act reasonably, and we will always treat your request confidentially and fairness.