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FLEXI 10/20 Membership Ticket Redemption Instructions

Thank you for being Parra Forever in 2021. Please see below instructions on how to redeem your Eels home game ticket/s for your Flexi 10/Flexi 20 Membership at Bankwest Stadium. Please remember to print your tickets once you have redeemed them. Printing instructions can be found from 'Step 9' onwards. You must print your tickets at least 3 days prior to game day.

If you require further assistance, please contact our Membership Team on 1300 258 346 or email

Flexi 10/Flexi 20 Membership – Ticket Redemption Step by Step Instructions

Step 1: Log into BGA Account Manager using your account credentials -

Step 2: Click on ‘My Events’ in the top header.

Step 3: Select ‘Redeem Your Tickets’.

Step 4: On the next page, click ‘Exchange’ (located in top right corner).

You have 10 or 20 General Admission tickets allocated to your Membership (depending if you are a Flexi 10 or Flexi 20 Member). Select the amount of tickets (marked as TBC0)* you wish to redeem this time around. Once selected, click Continue to view the available games.

*Important: The amounts of tickets available to you will automatically update after you make your selection.

Step 5: On the next page, select the game you wish to attend to continue selecting your seats.

Step 6: When the seat map appears, select your desired General Admission section. Your tickets will be added to the cart. Select ‘Add to Cart’, then select ‘Continue’ in the cart to move to the checkout screen.

Step 7: Review your selection and click ‘Submit’.

Step 8: On the next page, select ‘print-at-home’ as the delivery option and press ‘Continue’. Accept the T&C’s under ‘review order’ and click ‘Submit Order’.

Step 9: You have successfully redeemed your ticket/s. In order to print your tickets, click ‘Go back to My Events’ in the middle of the screen.

Step 10: Select the game you just redeemed ticket/s for.

Step 11: On the next page, your selected ticket information will be shown. To print your tickets, click ‘More’ (top right corner) and then select ‘Print’.

Step 12: On the next page, select your tickets by clicking the checkbox next to each ticket. Click ‘Continue’ in the bottom right corner.

Step 13: Click ‘Print’ when the pop-up box appears. Your ticket will then download as a PDF file. You can now print this ticket to scan for entry at the game!

Kind regards,

Parramatta Eels Membership Team