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FLEXI 10/20 Membership Ticket Redemption Instructions

Please see below instructions on how to redeem your Eels home game ticket/s for your Flexi 10/Flexi 20 Membership at CommBank Stadium. Please remember to print your tickets once you have redeemed them. Printing instructions can be found from 'Step 8' onwards. You must print your tickets at least 24 hours prior to game day.

If you require further assistance, please contact our Membership Team on 1300 258 346 or email

Flexi 10/Flexi 20 Membership – Ticket Redemption Step by Step Instructions

Step 1: Log into to the 'My Events' page on your BGA Account Manager portal using your account credentials -

Step 2: Select ‘Redeem Your Tickets’.

Step 3: On the next page, then click ‘Exchange’ (located in top right corner).

Select the ticket/s (marked as TBC) you wish to redeem. Once selected, click Continue to view the available games.

Step 4: On the next page, select the game you wish to attend to continue selecting your seats.

Step 5: When the seat map appears, select your desired General Admission section. Your tickets will be added to the cart. Select ‘Add to Cart’, then select ‘Continue’ in the cart to move to the checkout screen.

Step 6: Review your selection and click ‘Submit’.

Step 7: Accept the T&C’s under ‘Order Summary’ and click ‘Place Order’.

Step 8: You have successfully redeemed your ticket/s. In order to print your tickets, click ‘Go back to My Events’ in the middle of the screen.

Step 9: Select the game you just redeemed ticket/s for. On the next page, select 'Print' (located in top right hand corner).

Step 10: Select your seats that you redeemed earlier from the seat map and click 'Continue' (located in bottom right hand corner).

Step 11: Click ‘Print’ when the pop-up box appears. Your ticket will then download as a PDF file. You can now print this ticket to scan for entry at the game!

Kind regards,

Parramatta Eels Membership Team

Acknowledgement of Country

Parramatta Eels respect and honour the Traditional Custodians of the land and pay our respects to their Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on the lands we meet, gather and play on.

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